Your privacy matters to VoviBe Beauty. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit vovibebeauty.com, interact with us online or offline, or purchase our products.
For the purposes of the EU General Data Protection Regulation (GDPR), the data controller is VoviBe Beauty ("we", "us", "our"). If you do not agree with this Policy, please do not use our website or services.
This Privacy Policy applies to personal data we collect when you:
• Visit or use our website vovibebeauty.com
• Create an account or place an order
• Subscribe to our newsletter or marketing communications
• Engage with us on social media or via customer support
• Participate in promotions, surveys, or events organised by us
If you have any questions about this Policy or how we process your data, please refer to the Contact Details section below.
We may collect and process the following categories of personal data about you:
2.1 Identity and contact details
Name, surname, email address, billing and delivery address, phone number, account login details, and similar identifiers.
2.2 Order and transaction data
Products purchased, order history, payment method details (processed via secure payment providers), delivery information and preferences, and returns or refund information. We do not store full payment card numbers; these are handled by our payment processors.
2.3 Beauty profile and preference data
Skin type, product preferences, concerns, favourites, reviews, and feedback you choose to provide about our products or recommendations.
2.4 Communication data
Records of your communications with us, such as emails, chat messages, customer support requests, social media messages or comments, and responses to surveys or promotions.
2.5 Technical and usage data
IP address, device identifiers, browser type and version, time zone, approximate location (based on IP), operating system, referral source, and information about how you use our website (pages viewed, clicks, session duration). This information is typically collected via cookies and similar technologies.
2.6 Marketing preferences
Your choices about receiving marketing communications from us and our partners, and information about how you interact with such communications (for example, opens and clicks in our emails).
We process your personal data only when we have a valid legal basis under the GDPR. Depending on the situation, this may be your consent, the necessity to perform a contract with you, our legitimate interests, or a legal obligation.
3.1 To provide and deliver our products and services
We use your identity, contact, order and transaction data to process your orders, manage payments, deliver products, handle returns, and provide customer support.
Legal basis: Performance of a contract (Article 6(1)(b) GDPR); compliance with legal obligations relating to accounting and taxation (Article 6(1)(c) GDPR).
3.2 To personalise your experience and beauty recommendations
We may use your beauty profile, preferences, and purchase history to recommend products, routines, or content tailored to you.
Legal basis: Your consent where required (Article 6(1)(a) GDPR) and/or our legitimate interest in improving our services and customer experience (Article 6(1)(f) GDPR).
3.3 For marketing communications
We use your contact details and marketing preferences to send newsletters, promotions, product launches, and beauty tips you have opted in to receive. You can unsubscribe at any time using the link in our emails or by contacting us.
Legal basis: Your consent (Article 6(1)(a) GDPR) and, where applicable, our legitimate interest in promoting our business to existing customers (Article 6(1)(f) GDPR).
3.4 To improve our website and products
We analyse technical and usage data to understand how visitors use our website, identify issues, test new features, and optimise content and user flows.
Legal basis: Our legitimate interest in operating and improving our website and services (Article 6(1)(f) GDPR). Where required by law, we obtain your consent via our cookie banner (Article 6(1)(a) GDPR).
3.5 To ensure security and prevent fraud
We may use identity, transaction and technical data to protect our website, detect and prevent fraud, and ensure the security of our systems and transactions.
Legal basis: Our legitimate interest in protecting our business and customers (Article 6(1)(f) GDPR) and compliance with legal obligations where applicable (Article 6(1)(c) GDPR).
3.6 To comply with legal obligations
We may process your data to comply with obligations under consumer law, tax and accounting regulations, product safety regulations, and to respond to lawful requests from public authorities.
Legal basis: Compliance with a legal obligation (Article 6(1)(c) GDPR).
We use cookies and similar technologies on vovibebeauty.com to provide basic functionality, remember your preferences, analyse website traffic, and support personalised marketing. Some cookies are strictly necessary for the site to function, while others are optional and require your consent.
Types of cookies we may use include:
• Essential cookies – required for basic site functionality, cart, and checkout.
• Analytics cookies – help us understand how visitors use our website and improve performance.
• Preference cookies – remember your choices such as language or region.
• Marketing cookies – used to deliver relevant ads and track the performance of campaigns.
You can manage your cookie preferences via our cookie banner (where implemented) and through your browser settings. Disabling certain cookies may affect your experience of the site. For more detail, please refer to our dedicated Cookie Policy if available on our website.
We may share your personal data with carefully selected third parties that help us operate our business and deliver our services. These parties act as processors or independent controllers, depending on the circumstances, and are required to protect your data in line with applicable laws.
Examples of third parties we may use include:
• Payment service providers for secure processing of card and other payments
• E-commerce and order management platforms
• Logistics and delivery partners
• Email marketing and customer relationship management tools
• Analytics and performance tools (for example, Google Analytics or similar)
• Advertising and social media platforms (for example, Meta, Google Ads) for targeted promotions
• Professional advisors (lawyers, accountants) and public authorities where required by law
We do not sell your personal data. Where we engage third-party processors, we put in place data processing agreements that set out their obligations to protect your information and process it only according to our instructions.
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Retention periods may vary depending on the category of data and the context of processing.
By way of example, we generally retain order and transaction data for up to 10 years to comply with tax and accounting regulations, while marketing-related data is generally kept until you withdraw your consent or object to such processing, or after a defined inactivity period in line with industry practice.
We take appropriate technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include encryption, access controls, secure hosting, staff training, and regular security reviews.
However, no online service can be completely secure. You are responsible for keeping your account credentials confidential and for notifying us promptly if you suspect any unauthorised use of your account or a security breach.
Some of our service providers and partners may be located outside the European Economic Area (EEA). Where this involves the transfer of your personal data to a country that has not been deemed to provide an adequate level of data protection by the European Commission, we implement appropriate safeguards, such as standard contractual clauses, to protect your data.
You can obtain more information about these safeguards and a copy of the relevant documentation by contacting us using the details provided in the Contact Details section below.
Under the GDPR and other applicable data protection laws, you have certain rights regarding your personal data, subject to specific conditions and exceptions. These include:
• Right of access – to obtain confirmation as to whether we process your personal data and, if so, to request a copy.
• Right to rectification – to have inaccurate or incomplete personal data corrected.
• Right to erasure – to request deletion of your personal data in certain circumstances ("right to be forgotten").
• Right to restriction – to request that we restrict the processing of your data in certain situations.
• Right to data portability – to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible.
• Right to object – to object to processing based on our legitimate interests, and to object at any time to the use of your data for direct marketing.
• Right to withdraw consent – where processing is based on your consent, you may withdraw this at any time without affecting the lawfulness of processing before the withdrawal.
You also have the right to lodge a complaint with your local data protection authority if you believe that our processing of your personal data infringes data protection laws. We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority, so please contact us first where possible.
To exercise any of your rights, please contact us using the details in the Contact Details section and provide sufficient information to verify your identity and understand your request.
Our website and products are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.
We may update this Privacy Policy from time to time, for example to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the "Last updated" date at the bottom of this page and, where appropriate, notify you by email or through our website.
If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your data protection rights, you can contact us at:
VoviBe Beauty
Email: [email protected]
Website: https://vovibebeauty.com
Postal address: [Insert your registered business address here]
Last updated: 11 April 2026